Returns & Exchanges

Last updated: September 22, 2026

Return Eligibility

A product may be eligible for return if:

• You received an incorrect product or variant.
• The product arrived damaged or defective.
• The product is unused, unopened and in its original packaging.
• All seals, labels, accessories and promotional items are intact.
• You contact us within 7 days of receiving your order.
• You provide the order number and required photographic evidence.

Non-Returnable Products

For hygiene and safety reasons, the following products cannot normally be returned or exchanged:

• Opened, used, tested or unsealed makeup products.
• Opened skincare, haircare or personal-care products.
• Products damaged after delivery through misuse or improper storage.
• Products without their original packaging, labels or seals.
• Items purchased during clearance or final-sale promotions.
• Products returned because of personal shade, fragrance or preference.

Damaged or Incorrect Orders

If your parcel contains a damaged, defective or incorrect product, contact us as soon as possible. Please provide:

• Your order number.
• Clear pictures of the received product.
• Pictures of the parcel and shipping label.
• An unboxing video, where available.
• A short explanation of the issue.

Our team will review the information and inform you whether the product is eligible for replacement, exchange or refund.

How to Request a Return

1. Contact BeautyLooks within 7 days of delivery.
2. Provide your order number and evidence of the issue.
3. Wait for return authorization from our support team.
4. Pack the approved item securely in its original packaging.
5. Follow the return instructions provided by our team.

Please do not send a product back without prior approval. Unauthorized returns may not be accepted.

Exchanges

Approved exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative product, store credit or refund where applicable.

Refunds

Once the returned item is received and inspected, we will notify you about the result. Approved refunds will be processed through an available payment method or another agreed method.

Processing times may vary depending on the payment provider. Original delivery charges may be non-refundable unless the return is caused by an incorrect, damaged or defective product.

Return Shipping

If BeautyLooks supplied an incorrect, damaged or defective item, return shipping arrangements will be communicated by our team.

Where a return is accepted for another approved reason, the customer may be responsible for the return delivery charges.

Order Cancellations

Contact us immediately if you want to cancel an order. Cancellation is only possible before the order has been processed or dispatched. Once an order has been dispatched, it cannot be cancelled.