Frequently Asked Questions
Find answers to common questions about BeautyLooks products, orders, delivery, payments and returns.
Are the products sold on BeautyLooks original?
Yes, BeautyLooks is committed to providing authentic and carefully selected beauty products from trusted brands. We source our products through reliable suppliers to maintain product quality and customer confidence.
What types of products can I purchase from BeautyLooks?
We offer makeup, skincare, haircare, fragrances, personal care and everyday beauty products. You can browse products by category, brand or collection.
How can I place an order?
Select your required product, shade, size or variant and click “Add to Cart.” Review your cart, proceed to checkout and enter your contact and delivery information.
Can I change or cancel my order?
Please contact our customer support team as soon as possible. An order can only be changed or cancelled if it has not already been processed or dispatched.
How can I track my order?
Once your order is dispatched, tracking details may be shared through SMS, email or WhatsApp. You can also contact our support team with your order number for an update.
How long does delivery take?
Delivery time depends on your location and courier availability. Delays may occasionally occur during sales, public holidays or high-order periods.
What payment methods are available?
All available payment methods are displayed at checkout. Select the option that is most convenient for you and follow the instructions to complete your order.
What should I do if I receive a damaged or incorrect product?
Contact us as soon as possible and provide your order number along with clear pictures or a video of the parcel and product. Our team will review the issue and guide you further.
Can beauty and personal care products be returned?
Returns are handled according to our Return and Refund Policy. For hygiene reasons, opened, used or unsealed products may not be eligible for return unless they arrive damaged, defective or incorrect.
How do I select the correct shade?
Check the shade name, product images and description before ordering. Colours may appear slightly different because of lighting and screen settings. Contact our team if you need help before ordering.
What if a product or shade is out of stock?
Out-of-stock products and shades cannot be ordered until they become available again. Check the website regularly or contact our team for availability information.
Do product prices include delivery charges?
Delivery charges, if applicable, are calculated separately and shown during checkout. Charges may vary depending on the delivery location and order details.
Can I order products as a gift?
Yes, you can order for someone else by entering the recipient’s correct name, phone number and delivery address during checkout.
How can I contact BeautyLooks?
Contact our customer support team through the phone number, email address or contact form available on our website. Include your order number when asking about an existing order.
How can I receive updates about new products and offers?
Subscribe to our newsletter and follow BeautyLooks on social media for updates about new arrivals, special offers and upcoming promotions.